Are you a manufacturer of the gas sector or do you work as an installer or maintainer and do not have an online service capable of resolving the problems of your customers?
Do you have difficulty identifying and requesting the spare parts that your client needs?
In Gas Help Services (GHS) we offer solutions to these and other problems, thanks to our technical support service, with online assistance, and our “Scheduled Maintenance” and “Unscheduled Maintenance” programs.
Below we give you all the details about these services.
Scheduled Maintenance
With the scheduled maintenance service at GHS we develop the tool for your company in the gas sector through a management system that guides the steps and processes that your company must carry out in each phase.
The system includes:
- Online help service 24 hours through the online forum or Skype.
- Forum with all documentation and incidents to consult and monitoring by authorized personnel.
- Direct link to the Scada of the installation.
- GNC CALL for the automatic communication of incidents.
- Service to help diagnose problems.
- Selection of spare parts in the online platform.
- Supply of original spare parts.
- Supply of generic spare parts for non-critical components.
- Training courses for maintenance personnel.
Unscheduled Maintenance
With the maintenance service NOT programmed in GHS we carry out a system that facilitates the fact of finding a solution to the problems and identify the products in our online spare parts platform in a clear way.
This program includes:
– 24-hour online assistance service through the online forum or Skype.
– GNC CALL for the automatic communication of incidents.
– Service to help diagnose problems.
– Showcase for the request of spare parts for each installation of the gas sector.
– Supply of original spare parts.
– Supply of generic spare parts for non-critical components.
– Organization of incidents in the forum for consultation and monitoring by authorized personnel.
– Training courses for maintenance personnel.
– Selection of spare parts in the online platform.
Apart from the two services, scheduled maintenance and non-scheduled maintenance, GHS customers have an online platform with spare parts of the gas sector, which can easily identify the parts and components they need at any time.
If you are a manufacturer or an installer/ maintainer of the gas sector and want more information about any of our services, you can contact us and we will study the case to offer you the best customized solution.
